Refund policy

Three Pearls Returns and Refund Policy

At Three Pearls, our mission is to celebrate your unique essence while delivering a seamless and luxurious shopping experience. Whether you’re enjoying our exclusive at-home try-on service or relying on our detailed size chart - we’re dedicated to helping you find your perfect fit. We understand that sometimes things may not fit quite as  as expected, and in those cases, your satisfaction remains our top priority. To support this, we offer a fair and flexible returns policy designed with your happiness in mind.

Eligibility for Returns

  • Returnable Items: All non-clearance items are eligible for return and can be refunded to the original payment method, exchanged, or converted into store credit.
  • Non-Returnable Items: Clearance items are final sale and cannot be returned or exchanged.

Conditions for Returns

To ensure your return is accepted, items must meet the following criteria:

  • Tags must remain attached
  • Items must be in their original packaging
  • Items must not be worn, washed, or altered, except for try-on purposes
  • The hygiene sticker must be intact and untampered with

Timeframe for Returns

Returns must be initiated within 7 days from the date of delivery.

Refund and Store Credit Options

We offer flexible solutions to suit your needs:

  • Exchanges: Need a different size or style? Opt for an exchange, and once your return is received and confirmed, we’ll dispatch your new item at no additional shipping charge. The cost of return shipping will be covered by us for exchanges, ensuring a hassle-free process to get your perfect fit.
  • Store Credit: If you prefer store credit, we’ll credit you the full value of your purchase, including covering the return shipping cost. Use your credit toward any future purchase without added expense.
  • Change of Mind Refunds: While we’re happy to offer refunds to your original payment method, the cost of return shipping will be deducted from the order value upon reimbursement. As a boutique brand dedicated to bringing you exclusive designs and a personalised experience, delivery costs present a unique challenge. By opting for an exchange or store credit, you not only enjoy added perks but also support us in delivering the exceptional service and designs you love.

     

Faulty or Incorrect Orders

If your order arrives with an issue (e.g., incorrect size, design, or quantity, or a fault in the product):

  • Contact us at support@threepearls.com.au with your order number, proof of purchase, and details of the issue.
  • We’ll cover the return shipping costs for verified faulty or incorrect items.
  • A replacement will be dispatched at no extra charge upon confirmation of the issue.
  • If the fault cannot be verified through initial communication, the item must be returned for assessment. Once confirmed, a replacement will be sent promptly.

How to Return an Item

  • Online Portal: Visit our online returns portal at http://www.accounts.threepearls.com.au/ to initiate your return.
  • Contact Us: If you experience issues with the portal, email us at support@threepearls.com.au with your order details and reason for the return.

Processing Times

Refunds, store credits, and exchanges will be processed within 1–3 business days after the returned item has been received and inspected.

At Three Pearls, we’re here to make your shopping experience as effortless and enjoyable as possible. Should you have any questions, don’t hesitate to reach out. We’re always happy to help!